CONFERENCE SESSION TOPICS

 *newest session topics in bold*

• Leadership Lessons from the Past, Present and Future

• Surviving the Dispatch Center & Coworkers

• The Power of Gratitude and Appreciation

• Dispatching During Social Unrest

• The Secrets of Successful Training

• Multi - Generational Workforce - Myths and Misunderstandings

• POWER OF APPRECIATION

• TRAINING WITH A PURPOSE

• ALL BUSINESS IS SHOW BUSINESS

• UNDERCOVER DISPATCH BOSS

• LEADERSHIP THAT REALLY WORKS

• WHO MOVED MY HEADSET?

• THE BUSINESS OF TRAINING COMMUNICATIONS PERSONNEL

• WHY EMPLOYEE ENGAGEMENT IS CRITICAL TO SUCCESS? 

• CHANGING HISTORY – THE 9-1-1 WAY

• LEADERSHIP FROM A BUSINESS PERSPECTIVE

• COUNSELING STRATEGIES FOR POSITIVE OUTCOMES

• DISPATCHERS NEED TO GET A LIFE

• PROVIDING MOTIVATION SHOULD’NT BE DIFFICULT

• DISPATCH FOLKLORE VS POLICIES

• CHANGING YOUR PERSPECTIVE, A NEW WAY TO LOOK AT ENGAGEMENT

• THE POWER OF APPRECIATION

• THE FUTURE OF YOUR AGENCY IS IN YOUR HANDS

• LEADING BY EXAMPLE

• WRITING DAILY OBSERVATION REPORTS FOR POSITIVE RESULTS

• PROVIDING GREAT TRAINING ON A BUDGET

• 5 SIMPLE STRATEGIES TO A SUCCESSFUL COMMUNICATIONS CENTER

• COUNSELING FOR EXCELLENCE - ENCOURAGING EMPLOYEES

• RECRUIT, TRAIN AND RETAIN

• SUPERVISION IS NOT FOR SISSIES

• MAKING EVERYDAY A TRAINING DAY 

• SOCIAL NETWORKING GOOD OR BAD

• TECHNOLOGY IS MAKING ME CRAZY