Infernal Communication

Beyond the Words: The case for listening to what

In this episode, former 9-1-1 operator, Doug Showalter, shares real world examples of how careful listening saves lives. And then, How to Listen Like You Mean It, author Ximena Vengoechea gives practical advice for deciphering the right kind of listening– depending on who you’re talking to.

Viewpoints - Equature

Learning isn't Suppose to be Boring

Have you ever struggled with training? Why was learning fun when you were younger and yet so boring as an adult? Join Doug and Jill Showalter on our podcast to learn how they took the idea of learning is fun and applied some simple techniques into PSAP learning.

Radio Interview 1

While working at CHP, Doug used the local radio stations as a way to get the message out about recruiting dispatchers.

This method along with several other "no-cost" events, such as "Danish with a Dispatcher" are discussed in our specialized "Training for Success and "Everyone is Leading" classes.

Radio Interview 2

Radio Interview 3

Business of Leadership
Doing Time in Dispatch
Expecting the Unexpected
Training for Success
Conference Session Topics