Doing Time in Dispatch

(4, 8 HOURS, IN-PERSON OR VIRTUAL)

(learning category: leadership, supervision, CTO, all personnel) 

This is our unique approach to a traditional “Customer Service” course. The concept of customer service starts long before the first call is answered, it starts with a clearly defined mission so each employee can understand their role. We will demonstrate easy, unique, and practical ways to keep your staff motivated, ready & fully engaged. Appreciation is one of the most powerful yet overlooked aspects of successfully motivating and empowering people. The link between employee satisfaction and productivity is long-established and encourages employees to do their best and perform at the highest of standards. Remember, you’re not just “Doing Time”, you’re making a difference.