Doing Time in Dispatch

(4, 8 HOURS, IN-PERSON OR VIRTUAL)

(learning category: leadership, supervision, CTO, all personnel) 

Too many in our profession tend to act and behave like they are in a metaphorical prison and just “doing time” till they are released on probation (retire or find something better).  Bad attitudes and low morale have resulted in serious staffing and performance issues throughout the industry.  After considerable research, we’ve developed this specifically designed course to help build pride and motivation in our chosen career.  Throughout this course we will demonstrate successful methods to keep your employees motivated, inspired and prepared to provide the best service possible. 

Today’s multigenerational workforce is made up of “Baby Boomers”, by 2029 most of them will have reached retirement age, leaving behind a wide range of experiences and knowledge.  Have you encouraged those with many years in the field to pass on these to newer employees.  This course will show how the generations can not only work together but create a great work environment.  Misconceptions of each generation can create misunderstandings, conflicts and other issues, we will begin the conversation and offer some ideas to successfully navigate these changing times.  The multigenerational workforce today requires a new approach, and we’ll offer a unique business perspective to determine how to view & solve important issues.     

Appreciation is one of the most powerful, yet overlooked, aspects of successfully motivating and empowering people and teams.  According to the latest research in the fields of positive psychology and strengths-based leadership, when individuals and teams pay more attention on what is working, instead of focusing on problems and perceived weaknesses, they flourish.  By focusing on the good stuff, we will show how appreciation impacts productivity, morale, and success.  A sincere compliment is so unusual in our business that it will immediately set you apart.  Simple, but sincere gestures can create MAGIC in a matter of moments and can easily be started today.  Saying something positive is not hard, but it can mean a lot, and can mean the world to someone who may be feeling disengaged, complacent, or unappreciated.  We will demonstrate easy, unique, and practical ways to keep your staff motivated, ready and fully engaged.