Expecting the Unexpected

Learning category: leadership, supervision, CTO

Audience: All audiences

4 or 8 hour, in-person or virtual

In the realm of public safety, being prepared for the unexpected is crucial. While traditional dispatch training typically covers standard scenarios, it often falls short when it comes to the unpredictable events that can arise in the field. This specialized training course bridges that gap, drawing on decades of real-world experience from seasoned professionals in the field.

Participants will be immersed in practical techniques for handling a diverse range of emergency situations, from vehicle sinkings and hybrid vehicle hazards to more serious emergencies like kidnappings, active shootings, and officer-involved incidents. Additionally, the curriculum delves into increasingly relevant challenges, including cybersecurity threats like ransomware attacks and the implications of social unrest that might impact public safety facilities.

By exploring these extraordinary incidents, we aim to enhance not just the technical skills of dispatchers, but also their personal and emotional resilience. The course emphasizes the importance of situational awareness and personal security measures that should be prioritized even before heading to work. With an array of valuable resources and reference materials, this training is designed to empower dispatchers to respond effectively and confidently, no matter what surprises come their way.