Showalter & Company integrates a unique business perspective into our version of a “CTO” course. The program takes a fresh new look at training and offers new techniques and proven methods which have been designed to improve the engagement of trainees and offer new approaches for today’s trainers. If you’ve been experiencing challenges finding the right people, training them, and ultimately retaining them, our course is for you. Whether you’re a new trainer or someone that’s trained countless employees, everyone will benefit from this course. We’ll demonstrate proven methods, approaches and engaging techniques to improve training styles. Successful businesses use the philosophy of ROA, which means evaluate based on the Results-of-the Activity. Training should also use this proven technique and change if necessary, to be successful, and avoid “the way we’ve always done it”. Evaluate your current training styles; do they need to be revitalized and updated? If you believe your trainers are critical to your entire organization, you must provide them with the right tools to be successful. Many agencies are continually stuck in the hiring and training cycle of new people, do you ever wonder how to break this cycle? This course will prompt you to review your current training program to ensure you’re providing relevant, engaging, and appropriate training that will prepare new call-takers and dispatchers. Most agencies won’t ever face the fear of going out of business, but what if you did? Would you now be willing to take a look at the current training program, specifically the success rate of new employees? Determining the astronomical cost of recruiting, hiring, and training should inspire everyone to look for competitive changes & improvements to make your training program more efficient and successful? Do all CTOs follow the same guidelines, rules, and policies? Is your daily or weekly documentation clear and offering motivation to continue or demotivating? Do you seem to be having a lot of turnover? Let us show you how to focus on the important issues and create a more successful training environment.